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Author: Admin | 2025-04-28
Of process mining in healthcare. The chapter ends with a brief conclusion in Sect. 6.2 A Primer on Healthcare Processes and Process DataBefore providing an overview of common use cases in the process mining from healthcare literature, this section sets the stage by providing an overview of healthcare organisations and healthcare processes (Sect. 2.1). Moreover, the particularities of healthcare processes and healthcare process data are introduced (Sect. 2.2).2.1 Healthcare Organisations and Healthcare ProcessesSome readers might implicitly equate healthcare to the care that patients receive in a hospital. Hospitals, either general hospitals or specialised hospitals [57], play an important role in the provision of healthcare services. As will become apparent in Sect. 3, many process mining applications are also situated within the hospital context. However, it should be noted that curative care, i.e. care focused on the treatment of diseases to increase life expectancy [88], is organised in various types of healthcare organisations [57]. For instance: long-term care facilities provide care to patients suffering from a chronic disease or patients needing long-term rehabilitation after a hospital discharge. Psychiatric care organisations, in their turn, provide therapy for patients with mental problems. Home-based care organisations, another category of healthcare organisations, deliver care services in the comfort of the patient’s home [57].Within a particular healthcare organisation, a wide variety of healthcare processes is being performed. A basic distinction between medical treatment processes and organisational processes is introduced by Lenz and Reichert [46]. Medical treatment processes, also commonly referred to as clinical processes, have a
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