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Author: Admin | 2025-04-28
Block an account. The Customer assumes all responsibility for any damage resulting from such unauthorized access to the Customer's account or wallet. 3.3. Selling Crypto Assets 3.3.1.When the Customer uses BTCX's sell function - meaning that the Customer sells crypto assets in exchange for fiat money (such as SEK or EUR) which is transferred to the Customer's bank account - the Customer must create an account on BTCX and identify themselves in accordance with these Terms. 3.3.2. Customers wishing to sell crypto assets may be subject to checks and asked to provide documentation concerning the origin of the funds or assets in accordance with section 2 above. 3.3.3. For the Customer to be allowed to use the selling function, the Customer's bank account needs to be verified. The Customer is only allowed to have fiat money paid out to their own bank account. The Customer may be required to submit documentation to prove ownership of the bank account before fiat money is sent. 3.3.4. The asset exchange is carried out in accordance with the prevailing rate applicable at the time BTCX receives the crypto assets the Customer wishes to sell. This applies regardless of whether the prevailing exchange rate has gone up or down during the time elapsed between the transfer of crypto assets to BTCX and payment in fiat to the Customer. This also applies regardless of whether a delay in payment has occurred and regardless of whether the delay was caused by the Customer or BTCX and regardless of the time period. 3.4. Refunds 3.4.1. Refunds for Completed Orders For processed and completed orders where cryptocurrency assets have been transferred, refunds cannot be issued due to the irrevocable nature of blockchain transactions. 3.4.2. Refunds for Bitcoin Purchases Fiat currency that has been transferred cannot be refunded. 3.4.3. Refunds for Bitcoin Sales Cryptocurrency assets that have been transferred cannot be refunded. 3.4.4. Orders Stopped for Regulatory Reasons Orders that have been stopped due to regulatory reasons or that lack sufficient information to be processed cannot be refunded after two years. After this period, the transaction is considered final, and no further action can be taken to recover the payment. The customer thereby forfeits the right to request a refund or correction of any errors related to the transaction. 3.5. Payment and Prices 3.5.1. The Customer can pay for the purchase of crypto assets through the methods indicated on BTCX. GOOBIT may use third-party companies or other companies within the corporate group structure to enable the Customer to make payments for the use of the Services. Therefore, to complete a payment, the Customer may need to accept terms of use from a third-party company. GOOBIT can transfer information provided by the Customer through the use of the Services on BTCX to such a third-party company to enable the third party to perform preliminary assessments of the information for the purpose of determining if the Customer is qualified to use the third-party company's services (including the Customer's transaction history on BTCX).
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