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Author: Admin | 2025-04-28
Overview Businesses in the ‘Connectedness’ industry often deal with unexpected disruptions due to rapidly evolving customer preferences. Customer touchpoints cannot be viewed in isolation but as part of a holistic seamless customer journey. It is important to embark on an end-to-end CRM transformation to cope with the digital-native competitors. Businesses need to reinvent themselves to deliver hyper-personalized experiences and best-in-class service. 70%Organizations don’t provide connected user experiences across all channels 76%of global workers reveal that they are unequipped for the future of work Prodapt enables businesses to transform customer engagement and deliver best-in-class service with personalized experiences using Salesforce platform. “In today's competitive world, companies must deliver connected digital experiences to stay relevant — for both customers and employees.” Smita Katariya | Vice President – Salesforce 1. Customer Experience Transformation 2. Lead-to-order Automation 3. Managed BSS 4. BSS Modernization Service OFFERINGS 1/3 --> Service OFFERINGS 1/4Deliver a digital-first experience that will delight customers with guided processes, rich self-care, and seamless cross-channel journeys We bring-in a seasoned workforce to help you formulate strategies, optimize field operations, make insight-driven decisions, and fast-track service delivery. --> EXECUTION --> Customer 360 Businesses need to rethink their IT and customer applications, innovate to be future-ready, and lay down their vision to offer a customer-first experience. Shape your customer engagement strategy with our team of seasoned Salesforce consultants across Salesforce Communications Cloud for sales and service, Field Service Lightning (FSL) for workforce optimization, Einstein for intelligent decision-making, and MuleSoft for integrating with OSS as well as other downstream systems. Governance & Standardization Salesforce implementation across business units may lead to inefficiencies stemming from non-standard integration practices. Adopt a well-rounded method to drive standardization, reusability, and best practice implementation to streamline your Salesforce journey. Multi-cloud capability Multi-cloud adoption across functions creates siloes, hindering efforts to deliver a unified experience to customers. Harness the power of multi-cloud integration to streamline communications, sales, service delivery, and customer interactions, enabling teams to collaborate effortlessly, access data-driven insights in real-time, and enhance customer journeys. Customer journey-based testing Meticulous testing & analysis of customer interactions are crucial for delivering solutions that solve
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